Effective from 1st August 2020. This is the Privacy Policy for UEFAStore.com.

As an essential part of our business, we collect and manage personal data. We collect personal data and other information from and about you through this website and its associated mobile sites, applications and widgets (collectively, the “Site”). The Site and all of our services on the Site are the “UEFA Club Competitions Online Store”. Event Merchandising Ltd (or “we”) operates the UEFA Club Competitions Online Store. We are a controller of the personal data collected from and about you through the UEFA Club Competitions Online Store. In doing so, we observe UK and EU data protection legislation, and are committed to protecting and respecting your privacy and rights.

In order that you are reliably informed about how we operate, we have developed this Privacy Policy. This policy describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site. This Privacy Policy also provides you with information about how you can have control over our use of your data.

Please note that we will be updating this Privacy Statement on a regular basis in order to keep you fully up-to-date with our approach to General Data Protection Regulations.

If you have any comments or queries regarding our use of your data, or you wish to unsubscribe from receiving marketing communications from us, please contact us by email at: uefa@eventmerch.com

 

What types of data do we collect?

There are three types of personal data we collect in connection with the UEFA Club Competitions Online Store - information you give us, information collected automatically and information from other sources.

Information you give us

Registration data. Registration data is the information you submit to register to receive marketing communications and newsletters from us. Registration data may include, for example, first name, surname, email address, gender, country, postcode and birthdate.

Public data and posts. Public data and posts consist of reviews that you post on UEFA Club Competitions Online Store and the personal data about you that accompanies those posts or content, which may include a name, user name, comments, likes, status, profile information and image. Public data and posts are always public, which means they are available to everyone and may be displayed in search results on external search engines. Please review the “User Content” section of the Terms and Conditions of Use, which addresses how we may use your public data and posts.

Correspondence data. In the course of corresponding with us by telephone or email, you may provide us with personal data.

Information collected automatically 

Activity data. When you access and interact with UEFA Club Competitions Online Store, we may collect certain information about those visits. For example, when you seek to access UEFA Club Competitions Online Store, our servers receive and record information about your computer, device, and browser, including potentially your IP address, browser type, and other software and hardware information. We also may receive information about how you landed on this site, such as the website you visited prior to arrival or the search term you entered into the search engine that led you to UEFA Club Competitions Online Store. We also may receive information about the website or application you visit when you leave this site. If you access UEFA Club Competitions Online Store from a mobile or other device, we may collect a unique device identifier assigned to that device, advertising ID, geolocation data, or other transactional information for that device. Cookies and other tracking technologies (such as browser cookies, pixels, and beacons) and Adobe Flash technology (commonly called “Flash cookies”) may also be collected. These technologies may also be used to collect and store information about your usage of UEFA Club Competitions Online Store or access to other content served by or on behalf of us, such as pages you have visited, content you have viewed, search queries you have run and advertisements you have seen. For more information, please visit our Cookie Policy.

Information from other sources. We may supplement the information we collect through UEFA Club Competitions Online Store with information from other sources, such as commercially available sources and publicly available information from social media services. For example, data from social media. If you access UEFA Club Competitions Online Store through a social media service, the data we collect may also include your user ID and/or user name associated with that social media service, any information or content you have permitted the social media service to share with us, such as your profile picture, email address or friends lists, and any information you have made public in connection with that social media service. When you access this site through social media services or when you connect the site to social media services, you are authorising us to collect, store, and use such data and content in accordance with this Privacy Policy.

Associating non-personal data with personal data. If we associate non-personal data with personal data, we will treat that combined information as personal data.

Sensitive data. We ask that you do not send us, and you do not disclose, any sensitive personal data (such as social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, genetic or health status or sexual orientation, criminal background or trade union membership) on or through UEFA Club Competitions Online Store or otherwise.

Financial information. In some cases, we may use an unaffiliated payment service to allow you to purchase a product or make payments (“Payment Service”). If you wish to purchase a product or make a payment using a Payment Service, you will be directed to a Payment Service webpage. Any information that you provide to a Payment Service will be subject to the applicable Payment Service’s privacy policy, rather than this Privacy Policy. However, if we receive contact information from the Payment Service (to fulfil your order, for example), we will handle that information in accordance with this Privacy Policy. We have no access to any financial information that you provide to the Payment Service.

Please note that if you are making a financial transaction through UEFA Club Competitions Online Store, then all your information - including financial and credit card information - that is obtained as part of that transaction will be managed according to our Terms & Conditions and Privacy Policy. 

Data about other people. If you provide us with any personal data about another person, company or organisation (for example, in connection with a referral), you represent that you have the right to give us that information to use for the purpose described on UEFA Club Competitions Online Store.

Use of UEFA Club Competitions Online Store by children. UEFA Club Competitions Online Store is not intended for persons under age 16.

 

How do we use your data? 

We use your data for the following purposes:

• To assist in the processing of your order / to carry out our obligations arising from any contracts entered into between you and us. For example, this could include packing and delivering orders, forwarding order details, order fulfilment, the processing of credit/debit card transactions, fraud prevention, registering warranties and the provision of corresponding customer services. In certain circumstances, it may be necessary for us to provide your information to external companies with which we contract to assist us in providing these critical services to you including payment providers and couriers. We assure you that these companies are not permitted to use your information for any other purpose. For more information please see the section on how we share data below.
• Where you have given us your specific consent, we will use your data to provide you with marketing services. This allows us to tell you about new products, news or services that may be of interest to you. Again, we do use a number of external companies to help us provide such marketing services. However, these companies are prohibited from sharing your data with any other company. This means that by consenting to receive marketing from us, you will not receive marketing communications from anyone else. 

Our use of your personal data

Collection and use for purposes of our legitimate interests and legal obligations. We collect and use your data mainly to operate and improve our services. For example, we use your personal data to analyse your use of the site. We also use your personal data to personalise your use of the site, for example to identify your preferences. We also use your personal data to communicate with you regarding UEFA Club Competitions Online Store, for example to reply to an inquiry you make through the site. We rely on our legitimate interests as the legal basis for processing this information. We also collect and use your personal data as necessary to comply with our legal or contractual obligations or to protect our legitimate interests, such as to detect and prevent fraud, abuse or security threats. Your failure to provide such personal data will make it impossible for us to provide you with some of our services.

Collection and use for marketing and other purposes with your consent. We also collect and use your personal data for purposes for which we have your express consent. For example, where you have given us your consent, we will use your personal data to market to you. Where we are asking for your consent, you do not have to provide your consent. If you have provided your consent in response to our request, we will use that consent as the legal basis for collecting and using the data for the purposes disclosed to you. You may withdraw your consent at any time by contacting us at uefa@eventmerch.com. Also, where we are collecting personal data for marketing purposes, you have the option not to provide us with your personal data. We use a number of external companies to help us market our products and services, both on the site and elsewhere. However, these companies are prohibited from using or sharing the personal data that we provide to them, except as necessary to provide their services to us.

Our retention of your personal data. We keep your personal data for as long as needed for the purposes for which it was collected or for which you subsequently authorise it and additionally for as long as we are required to keep it because of legal obligations, professional accounting or audit standards, legal or insurance claims or regulatory proceedings.

Our sharing of personal data. We will never sell your personal data to any external organisation. However, we may share your personal data as follows:

1. With our service providers to operate and improve our services
2. With national authorities, unless prohibited by applicable laws
3. With our affiliates, unless prohibited by applicable laws
4. When we have your express consent to do so
5. When it is necessary in order to honour a contract between you and us
6. When we have a legal obligation to share the information
7. When it is in the public interest
8. When it is necessary for the establishment, exercise or defence of legal claims
9. When it is necessary to protect the vital interests of you or another person

Transfers out of the European Economic Area. Whenever we transfer personal data to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection.

Third-party advertisers and links to third-party websites and applications. This site may also be linked to or from sites, including social media sites, operated by unaffiliated companies, and may carry advertisements or offer content, functionality, games, newsletters, contests or sweepstakes, or applications developed and maintained by companies unaffiliated with UEFA Club Competitions Online Store. For example, if you click on a social media company’s “Like” or Share” button, your action may be visible, and you are sharing that action and, in some cases, personal data with companies unaffiliated with UEFA Club Competitions Online Store. Note that removal of content (or a similar action) on an unaffiliated company’s website or application may not affect the data we have about you or our right to process that data. We are not responsible for the privacy practices of unaffiliated companies, and once you leave the UEFA Club Competitions Online Store or click an advertisement you should check the applicable privacy policy of the other service.

 

How do I access my data? 

You have the right to ask us, in writing, for a copy of all the personal data we hold about you. This is known as a "Subject Access Request". You can obtain this information at no cost. We will send you a copy of the information within 30 days of your request. To make a Subject Access Request, please send an email to

uefa@eventmerch.com.  A list of your legal rights may be accessed here https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Remember that even after you unsubscribe or ask us to delete your personal data, copies of some information may remain viewable in some circumstances where, for example, you have shared information with social media or other services or, for example, when retention of such copies is necessary to comply with legal obligation or legal defence. Because of the nature of caching technology, your personal data may not be instantly inaccessible to others. We may also retain backup information related to your account on our servers for some time after cancellation or your request for deletion to comply with applicable law.

In addition, please note that you have the choice not to provide us with personal data. Also, if we have requested your consent to process personal data for a particular purpose, you have the option not to provide that consent. If you provided your consent, you may withdraw your consent at any time by contacting us at uefa@eventmerch.com. However, your choices may affect our ability to provide you with certain services.

Data privacy and security. We recognise that the security of data and transactions on this website is of primary importance. We therefore ensure that all connections to the site are securely encrypted and authenticated using strong protocols, key exchanges and ciphers. Our servers are updated with the latest security patches and fixes on a regular basis.

UEFA Club Competitions Online Store is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computers with restricted access that are located in controlled facilities.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. For security purposes, your password should not be written down and should be regularly reset.

When we transmit sensitive information such as your credit card number and address details over the Internet, we protect it through the use of 128-bit encryption certificates and the Secure Sockets Layer (SSL) protocol - the industry-standard method for protecting web communications.

 

Disclaimers. Every effort is made to ensure that the information provided on this website, and in this Privacy Policy, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.

We cannot accept liability for the use made by you of the information on this website or in this Privacy Policy, neither do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.

This Privacy Policy applies solely to the data collected by us, and therefore does not also apply to data collected by third party websites and services that are not under our control. Furthermore, we cannot be held responsible for the Privacy Policies on third party websites, and we advise users to read these carefully before registering any personal data.

Your right to contact a supervisory authority. If you reside in the United Kingdom, the European Economic Area or Switzerland, you have the right to lodge a complaint with the relevant supervisory authority. The UK supervisory authority for data protection issues is the Information Commissioner’s Office (www.ico.org.uk). For more information about your rights under data protection laws in the European Union, see https://ec.europa.eu/info/law/law-topic/data-protection_en

 

What are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or compromise certain elements of the site's functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies.

Two types of cookies are used on the Site depending on the cookie owner:

1. First-party cookies – These cookies are set by the website you’re visiting. And only that website can read them.;
2. Third-party cookies ('Analytics and Statistics' & 'Marketing & Retargeting') – These cookies are set by someone other than the owner of the website you’re visiting. Please note that we have no control over third party cookies. The following third parties [Google, Facebook] may be given access to the website for the purpose of setting cookies. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies. To deactivate the use of third party advertising cookies, you may visit the settings in your chosen browser to manage the use of these types of cookies. See various help guides below...

Chrome - https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en

Safari - https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Firefox - https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Internet Explorer - https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

 

Cookie Policy

How we use Cookies

Your Privacy

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

The cookies we use can also be categorised from their purpose of use perspective:

1. Strictly Required Cookies: these are cookies that enable core functionality of the Site, such as: security, network management, and accessibility. You may disable these cookies by changing your browser settings, but this may affect how the Site functions.
2. Optional Third-party cookies:

• Performance and analytical cookies that help us:
• to measure and improve the performance of the Site;
• to improve the Site by collecting and reporting information on how you use it;
• to provide enhanced functionality and personalisation of the Site by helping a website to arrange content to match your preferred interests more quickly;
• to help us recognise you as a unique visitor (just a number) when you return to the Site and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;
• to compile anonymous, aggregated statistics that allow us to understand how users use the Site and to help us improve the structure of our website. We cannot identify you personally in this way;
• within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.
• Targeting/advertisement cookies that are dropped on the Site when you use it by third party marketing and advertising networks to build a profile of your interests and show you relevant advertisements on other websites.

Except for essential cookies, all cookies will expire after 90 days. 

Disabling Cookies

You can prevent the setting of cookies or disable set cookies at any time by adjusting the settings on your browser (see your browser Help for how to do this). These help guides have been listed below...

• Google Chrome
• Safari
• Internet Explorer
• Firefox

If you disable cookies, please be aware that some of the features of our Services may not function correctly.

 

The Cookies we set

• Orders processing related cookies. This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
• Site preferences cookies. In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies, so that this information can be called whenever you interact with a page and is affected by your preferences you set.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
• As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
• Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

More information

Hopefully, that has clarified things for you and as was previously mentioned, if there is something that you aren’t sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, if you are still looking for more information then you can contact us through one of our preferred contact methods:

uefa@eventmerch.com